Handing Problems and Complaints

标签：公司行政表格,行政工作表格,
Conversation
A.Handlingacomplaintaboutrooms
Clerk：Reception.CanIhelpyou?
Guest：Yes.ThisisMrs.WinstoninRoom207.Icheckedintomyroom15minutesago.
C：YesiseverythingallrightinyourroomMrs.Winston?
G：Wellno.Firstthebathroomisinatotalmess.Theshowerdoesn’thavehotwaterandthetubisdirty.Thefloorisallwetandthereisnomattress.Thenthereisnosoapnotowelsnoteventoiletpaper.
C：OhI’msorrytohearthat.Wedoapologizefortheinconve-niencecaused.I’llhavetheshowerfixedthetubcleanedthefloordriedandthetoiletitemssenttoyourroomimmediately.
G：That’snotall.TheworstthingisthatthewaterclosetiscloggedandwhenIflushedititoverflew.
C：Ohdearweareterriblysorryforallthismess.Youseethehotelhasjustopenedandwearealsoterriblyunderstaffed.Soifyoupleasegetyourluggagereadywewillmoveyoutoanotherroom.I’llsendabellmanuptoyourroomandhelpyouwiththeluggage.
G：Thankyou.
C：You’rewelcome.Thisisreallytheleastweshoulddoforyou.

B.Handlingacomplaintaboutluggage
Clerk：Reception.CanIhelpyou?
Guest：MynameisFrankandI’minRoom1010.Icheckedintomyroom40minutesagoandmyluggagehasn’tbeenbroughtuptomyroomyet.
C：I’msorrytohearthatsir.HowmanypiecesdidyouhaveMr.Frank?
G：Twosuitcasesandashoulderbag.
C：Isthereanametagattachedtoyourluggage?
G：NoI’mafraidnot.
C：I’llgetintouchwiththeBellCaptain’sDeskrightaway.
G：Thankyou.
C：MR.Frankthebellmenarebusydeliveringluggagetoguests’rooms.Becaisethereisnonametagattachedtoyourluggageweneedspendmoretimeinfindingit.Pleasedon’tworry.We’llhaveitsenttoyourroomassoonaswefindit.
G：Thankyou.
C：Gladtobeofservice.

C.Handlingacomplaintaboutnoise
Clerk：Goodmorningsir.WhatcanIdoforyou?
Guest：I’mBellowinRoom908.Canyouchangetheroomforme?It’stoonoisy.Mywifewaswokenupseveraltimesbythenoisetheluggageelevatormade.Shesaiditwastoomuchforher.
C：I’mawfullysorrysir.Idoapologize.Room908isattheendofthecorridor.It’spossiblethatthenoiseisheardearlyinthemorningwhenallisquiet.
G：AnyhowI’dliketochangeourroom.
C：Noproblemsir.We’llmanageitbutwedon’thaveanyspareroomtoday.Couldyouwaittilltomorrow?TheAmericanPeople-to-peopleEducationDelegationwillbeleavingtomorrowmorning.There’llbesomeroomsforyoutochoosefrom.
G：Allright.Ihopewe’llbeabletoenjoyourstayinaquietsuitetomorroweveningandhaveasoundsleep.
C：Besure.I’llmakeanoteofthat.Everythingwillbetakencareof.Andifthereisanythingmoreyouneedpleaseletusknow.

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