绩效管理英文资料

标签：绩效管理,绩效评估,绩效考核制度,
Mission:Whatweareabout(e.g.“Ourmissionistoprovide…”)
Vision:Whatwewanttobeinthefuture(e.g.“Ourvisionistobetheleadingproviderof…”)
Perspectives:Differentviewsofourorganization(e.g.customers/stakeholdersemployee&capacityfinancial
internalprocesses)
Customers:Directbeneficiariesofourservicesorproducts(e.g.citizens)
Stakeholders:Theuniverseofpeoplewithaninterestinourproductsandservices(e.g.BoardofCounty
Commissionerspressvendorsregulators)
Outcomes:Whatresultsaredesired;ourplannedaccomplishments(e.g.Improvecitizensatisfaction)
Goals:Whatwewanttoachievebyacertaintime(e.g.reduceno.ofrepeatoffendersby10%nextyearincrease
participationby25%overtwoyearsreduceannualcrimerateper100000peopleby10%)
Strategies:Howweintendtoaccomplishourvisionandgoals;ourapproachor“gameplan”(e.g.acquire
additionalparklanddevelopnewfaith-communityandbusinesspartnershipsreducetaxes)
Objectives:Strategycomponents;actionitemsthatmustbedone(e.g.improveprocessingtimeincrease
employeeskillsdevelopanewclaimsprocess)
StrategicMap:Cause-effectrelationshipsamongstrategycomponents
Outputs:Whatisproduced(e.g.no.ofvaccinationsgivenno.ofclaimsaccuratelyprocessed)
PerformanceMeasures(Lagging):Indicatorsofsuccess(e.g.no.ofcitizensservedlastmonth)
(Leading):Predictors(performancedrivers)offuturesuccess(e.g.increaseinemployeeknowledge)
Target:Desiredlevelofperformanceforaperformancemeasure(e.g.customersatisfactiontarget=95%)
Initiatives:Actionprogramsthatwillachieveourperformancegoals(e.g.licenserenewalsviaInternet)......
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